Your appoints are very important to our team and they are reserved especially for you. We understand that schedule adjustments are sometimes necessary; However, we ask that you provide at least 24 hours notice for any cancellation. Any cancellation made less than 24 hours in advance, will result in a charge equal to 50% of the reserved service. Thank you for understanding that our time is important.
We want you to have a positive experience at Studio Booth. Please be aware that depending on what you want, achieving your desired look can be a lengthy and costly process. All hair and skin are different; Therefore, we cannot guarantee how you will react in any service. It is crucial to be upfront about all previous services and the products you use, as this may affect your services with us. If you are unhappy with your results, we will schedule you to reassess and possibly perform additional services. If you are still unhappy, only then may a refund be issued.
Please be aware that if you are more than 15 minutes late for your scheduled appointment, we may not be able to perform the services you have booked and may need to reschedule your appointment. More than one cancellation due to being late will result in a charge equal to 50% of the reserved services.
A "no show" is a client who does not answer our call or show up to a scheduled appointment. Any cancellation made less than 6 hours prior to your appointment will be considered a “no show”. As a result, you will be charged 50% of the scheduled service.
Returns or exchanges of unopened, unused products, may be made with a receipt within 2 weeks of purchase. Returns or exchanges WILL NOT be made on any used or opened products. All returns and exchanges will be made at Management discretion.